When you use Melbets, we collect certain information. This page explains clearly what data we collect, why we collect it, how it's kept secure, and what rights you have — no complicated language, just straight talk.
Steps Melbets takes to protect your personal information
Every transaction and piece of personal information you share is protected with SSL 256-bit encryption — the same level of security used by banks. Every byte is encrypted.
Melbets never sells your personal information to third parties. No data is shared with advertisers or data brokers.
We only collect what is necessary to provide our services. No unnecessary data is requested or stored.
You can contact support at any time to view, correct, or delete your data. Your information is fully yours.
Melbets follows GDPR-compliant practices. The highest international data protection standards apply to users in Bangladesh as well.
Everything about how your data is used and where it goes is clearly explained on this page. No hidden terms.
Melbets believes that your personal data belongs to you. When we use it, it is solely to provide you with a better service — nothing more.
This Privacy Policy MelbetsApplies to all services — website (melbets.bio), mobile app, Sports Betting, casino games, and any communication channels. Melbets By using the platform, you automatically agree to this policy.
In plain terms: We keep your data secure, never sell it, and never use it without your consent for purposes beyond what is necessary. That is our Melbets— the key points of the privacy policy.
This policy was last updated in January 2026. Before any major changes, Melbets Will send notifications to users.
Melbets- Various types of information are collected at different stages, from opening an account to playing games. Full details are provided below.
We do not collect: We never ask for or collect your bank account password, bKash PIN, or login credentials for any financial account.
Every piece of data we collect has a specific purpose. Melbets Your data is never used beyond its stated purpose.
| Data Types | Purpose of Use | Legal Basis |
|---|---|---|
| Name & Date of Birth | Age verification, account identity | Contractual |
| Mobile & Email | OTP, Notifications, Support | Contractual |
| Payment Information | Deposit & Withdrawal Process | Contractual |
| NID / Passport | KYC & AML compliance | Legal Obligations |
| IP & Device | Fraud detection & security | Legitimate Interest |
| Gaming History | Responsible Gaming Monitoring | Legitimate Interest |
| Browser information | Platform Improvement | Consent |
Also Melbets Your information is used to: notify you about new promotions (if you have given consent), analyse platform performance, and resolve technical issues.
Marketing emails: You can opt out of marketing communications at any time from your notification settings. Important account-related messages will still be sent.
Protecting Your Data Melbets A multi-layered security system is in place. If one layer is breached, the next remains active.
Every connection is encrypted. No one can intercept your data in transit.
With 2FA enabled, no one can access your account even if they know your password.
Suspicious activity is automatically detected and blocked.
Stored data is also encrypted — it cannot be read even if server access is gained.
Your role: Use a strong password, keep 2FA enabled, and never share your login details with anyone. Security works both ways.
Cookies are small files stored in your browser. Melbets Cookies are used to improve your experience on the site — not to track or monitor you.
You can manage cookies at any time through your browser settings. However, disabling essential cookies will prevent login and session functionality from working.
On the Mobile App: The app uses local storage instead of cookies, which follows the same policy and can be managed from the app's settings.
Your data is not kept indefinitely. Each type of data has a defined retention period.
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | AML & Audit Compliance |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Chat Logs | 2 years | Service Quality Monitoring |
| Analytics Data | 13 months | Platform Improvement |
| Cookie Information | 30 days to 1 year | User preferences |
Once the retention period expires, your data is automatically deleted or anonymized so it can no longer be identified.
Melbets We believe you have full control over your data. Contact support to make any of the requests listed below.
You can find out exactly what data we hold about you — just ask.
You can request corrections to any inaccurate or outdated information.
You can request deletion of your data, except where retention is required by law.
You can request that your data not be used for specific purposes.
You can download your data at any time — in a standard format.
You can object to marketing or specific uses of your data.
How to Submit a Request: support@melbets.bioSend an email or reach us via live chat. Most requests are processed within 30 days. Urgent matters are typically handled faster.
Melbets We strictly do not serve anyone under 18. No data from minors is collected under any circumstances.
This policy may be updated as technology and legal requirements evolve. Melbets Users are always notified in advance.
For any questions or concerns support@melbets.bio— email us or speak to us directly in Bangla via Live Chat.
Top questions about language settings and Sports Betting beyond cricket
Now that you're familiar with our privacy policy, get started with a ৳500 deposit via bKash and enjoy a 100% bonus on your first deposit. Your data is protected and your rights are guaranteed.